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SHIPPING DETAILS
Shipping costs will be calculated and displayed to you prior to placing your order. Shipping costs vary be product weight. A single flat fee is charged for each shipment. FREE ground shipping on all orders over $199.
Shipping is available for online purchases to the United States and Canada. For international shipping, please contact Customer Service by email at customerservice@icpsolar.com or by phone at 1-888-427-7652 ext 150, Monday through Friday, 8:30 am - 5 pm ET.
Shipping is predominantly done via UPS Ground. Contact Customer Support at 1-888-427-7652 ext 150, Monday through Friday, 8:30 am - 5 pm ET, for special shipping requests/options or expedited shipping.
STANDARD SHIPPING
- Orders will be shipped 3 to 5 business days in most cases
- Deliveries to Alaska, Hawaii and P.O. boxes may take longer
- A signature upon delivery is required for shipments over $400
- Please note that items may not be shipped to P.O. boxes
DAMAGES DURING SHIPMENT
While it is unlikely that your items will be damaged during shipping, it can happen from time to time. sunsei® does everything possible to ensure the safe delivery of items purchased from us. However, in the unlikely instance of damage occurring during shipping, it is the customer's responsibility to notify sunsei® immediately. If you notice any visual damage to a box when you receive it, we recommend inspecting the contents immediately to ensure they have arrived undamaged and that no items are missing. You should ask Customer Service to document that the box arrived damaged. Often the shipper will want to inspect the box and packaging materials, so be sure to retain everything until instructed otherwise by Customer Service.
Contact Customer Support by email at customerservice@icpsolar.com or by phone at 1-888-427-7652 ext 150, Monday through Friday, 8:30 am - 5 pm ET, for any shipping questions, requests or quotes.
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